Refunds:
- Eligibility: Due to the nature of digital products, refunds are generally not available once a website has been delivered and access has been granted.
- Exceptions: We may consider refunds on a case-by-case basis under the following circumstances:
- Non-delivery: If you have not received the website files or access within a reasonable timeframe.
- Significant defects: If the delivered website has significant defects that render it unusable and we are unable to resolve the issues within a reasonable timeframe.
- Refund Process: To request a refund, please contact us at info@hallonsaftt.com. within 7 days of purchase, providing your order details and a clear explanation of the issue.
- Refund Decisions: All refund requests will be evaluated carefully, and our decision will be final. If a refund is approved, it will be processed using the original payment method.
Cancellations:
- Before Delivery: You may cancel your order for a full refund before the website files have been delivered and access has been granted.
- After Delivery: Once the website has been delivered and access has been granted, cancellations are not possible, and refunds will be considered only under the exceptions stated above.
Additional Notes:
- Customization: If you have requested customizations to the website, these may affect your eligibility for a refund.
- Support: We are committed to providing support and resolving any issues you may encounter with the website. Please contact us if you need assistance.
Contact:
If you have any questions or concerns, please don't hesitate to contact us at info@hallonsaftt.com.